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Overview :

We understand the value of timely assistance to our clients which is crucial to operate and manage a Healthcare entity. Our team’s passion to deliver comprehensive Solutions and timely services to our clients is our forte. We offer constant support, backup and training to our Customers. We have effective ways and methods to keep in touch with our customers to upgrade and support them.


Development Process :

We have a retrospective process to supervise the life cycle of software development, implementation and maintenance. We collect the customer’s requirements, they are interpreted by our team and compared and discussed with the customer. The Gap Analysis team hands over the analysis report in a prescribed format to the development team. The updates are developed, tested, verified and validated then deployed in the system. This methodology makes evident the possible shortcomings and loopholes in the process of software development. A constant contact is maintained with the customer to appraise the development strategies and status. This guarantees the best possible delivery of customer's expectation and lessons the risk associated with non-conformance of software.


Project Management :

We study the scope of the project; plan the project by analyzing the workflow and the requirements. The final project plan consists of work plan, communication matrix, timelines, Quality Plan, Configuration and Management plan. We organize and deploy the resources in conjunction with the Project Plan. We prepare the regular updates of the Risk Register, Mitigation plan and timely communicate it to the Project stakeholders. We submit Weekly progress reports and Monthly compliance report which covers compliances to Project Timelines, Project Team, Hardware and Software delivered and SLA’s.Our project management includes Contract Management, defining Project Metrics, ensuring Project Tracking, Enforcement of SLA’s, Periodic reviews and Quality Audits for successful project execution.


Offerings

Installation &
Implementation

We provide expertise in software interfacing and implementation.


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CRM
Support

We have set up a Customer Relation
Management Tool.


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Training

We provide online & onsite training to our clients & partners.


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Partner
Support

We also support our customers through our channel partners.


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Technical Specification :

Hardware Infrastructure and Server Scalability

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